Terms and Conditions

Dreaming Goddess Conditions of Use / Terms of Sale

Welcome to the Dreaming Goddess Web site. From browsing the site to the unpacking of your merchandise, we want your experience to be magical. Unfortunately, sometimes it won’t be, so here are a few guidelines to help with those rare occasions.

Return Policy

If you would like to return an item purchased from the DG, we must receive your unopened, undamaged product return within 30 days. Please contact us at info@dreaminggoddess.com or call us at 845.473.2206 to let us know that you are sending the item(s) back. You must have the original invoice number to reference. Returns will be subject to a 10% restocking fee. Refunds are limited to the retail price. Shipping costs and processing fees cannot be refunded. Essential oils and herbs are not returnable.

We reserve the right to bill your account for shipping fees billed to us due to a package being returned or refused without prior approval.

Damaged or Missing Items
We apologize if you are missing any merchandise from your order or have received damaged items. Please contact us within 10 days of receipt so we may get the issue resolved in a timely manner. In case of damage, please save all packing materials. No merchandise will be accepted, or replacements issued without prior approval to return such merchandise.

Paying for Your Order
You may pay for your orders with Dreaming Goddess with a Credit Card or via PayPal; either through your personal account or as a “guest”.

Please take a moment to make sure your PayPal account is up-to-date and reflects your desired shipping address. Orders will not be replaced/refunded due to a mismatch between the website and PayPal.

Credit Card Processing Fee: As of January 2020, a credit card processing fee is automatically added to your order at checkout. As companies increase costs for small businesses to provide credit card service to our customers, our goal is to continue to grow and assess how we can deliver the best experience for our guests with the utmost integrity.

Validating Your Order
After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Dreaming Goddess Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Limitations/Limited Quantities
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Dreaming Goddess may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Dreaming Goddess also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Dreaming Goddess Web site account, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Dreaming Goddess reserves the right to limit or prohibit sales to dealers.

Shipping
As stated previously, please take a moment to make sure your PayPal account is up-to-date and reflects your desired shipping address. Orders will not be replaced/refunded due to a mismatch between the website and PayPal.

All orders placed on this site are subject to product availability and will be shipped according to Dreaming Goddess’ shipping policies. In the rare event that your order never arrives, notification of lost items must be received within 30 days from receipt of the shipping confirmation e-mail.

–  Domestic Orders:

We offer Free Local Pickup for our local New York residents under these conditions, and for DGLIVE Sales ONLY:

  • Customer agrees to pick up item(s) within 7 days of purchase. If item(s) have not been picked up after 7 days, Customer will be contacted with a reminder notification via email and/or phone.
  • Customer acknowledges that if the item(s) have not been picked up after 7 days of the notification, the Dreaming Goddess will refund the purchase, and item(s) will be restocked with a 10% restocking fee.
  • Orders placed (paid) after 5pm on a Friday will not be available for pickup until the following Tuesday

We offer Standard First-Class shipping on your orders from dreaminggoddess.com:

  • Standard – 5 to 9 business days
  • Includes 2 days for processing and 3 to 7 days for transit.
  • Business days include Monday–Friday, excluding holidays.

We also offer Priority shipping on your orders from dreaminggoddess.com:

  • Priority – 4 to 5 business days
  • Includes 2 days for processing and 2 to 3 days for transit
  • Business days include Monday–Friday, excluding holidays.

–  International Orders:

Our website automatically calculates the cost of international shipping based off of current USPS standards.  Occasionally, these calculations for some reason are not accurate.  If this occurs, we will either refund the excess postage back to you, or we will notify you that additional shipping costs were incurred prior to mailing your package.  At that time, you may elect to cancel your order and receive a full refund OR to pay the additional shipping cost and proceed with your order.

Shipping & Handling Costs
Shipping and Handling cost is calculated on a “per item” or “per pound” basis and is based on the shipping method.

Readings

  • All Readings are currently being conducted remotely via telephone or online conferencing. To schedule a Reading, please click on the Reader you wish to connect with and check out for a 30min or 1hr Reading directly from that Reader’s page.
  • At checkout, please indicate the best number at which to reach you, and upon receipt of your payment they will contact you to set up a time that works for you both.
  • Please be available 5 minute in advance of your Reading.
  • Readings are refundable in full up to 1 week prior to the Reading date. The Reading is then 50% refundable up to 3 days prior to the event date, after which the fee is non-refundable.
  • Readings may be rescheduled without penalty up to 24hrs in advance. If a Reading is rescheduled or cancelled, with notice, on more than two occasions, note that payment will not be refunded after the second cancellation.
  • Emergencies happen, we understand that. You must notify your Reader if you have an emergency and can’t make your scheduled appointment. If you NO SHOW on any Reading, you forfeit your purchase.
  • Processing fees for online payments are non-refundable.

Dreaming Goddess Full Terms and Conditions
By using the Dreaming Goddess Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below), and all disclaimers and terms and conditions that appear elsewhere on the Dreaming Goddess Web site. Web site is owned and operated by the Dreaming Goddess.

Dreaming Goddess reserves the right to make changes to the Dreaming Goddess Web site and its Conditions of at any time. Each time you use the Dreaming Goddess Web site, you should visit and review the current Conditions of Use that applies to your transactions and use of this site. If you are dissatisfied with the Dreaming Goddess Web site, its content or Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the Dreaming Goddess Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability
By using the Dreaming Goddess Web site, you expressly agree that use of the Dreaming Goddess Web site is at your sole risk. The Dreaming Goddess Web site is provided on an “AS IS” and “as available” basis. Neither Dreaming Goddess nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, “Associates”) warrant that use of the Dreaming Goddess Web site will be uninterrupted or error-free. Neither the Dreaming Goddess nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Dreaming Goddess Web site or the products or services offered for sale on the Dreaming Goddess Web site. No oral advice or written information given by Dreaming Goddess or its Associates shall create a guarantee.

Under no circumstances shall Dreaming Goddess or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Dreaming Goddess Web site, including but not limited to reliance by you on any information obtained from the Dreaming Goddess Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Dreaming Goddess has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Dreaming Goddess Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Intended for Users Over 18
The Dreaming Goddess Web site is intended for use by individuals 18 years of age or older. The Dreaming Goddess Web site is not directed for use by children under the age of 18. Users under the age of 18 should get the assistance of a parent or guardian to use this site.

Product Display/Colors
The Dreaming Goddess Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Dreaming Goddess reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dreaming Goddess will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy
Prices and offers are subject to change.

Sales Tax Policy
Dreaming Goddess collects and remits sales tax as required by U.S. law, for transactions on dreaminggoddess.com. The Dreaming Goddess is required to charge New York sales tax on orders to be delivered to addresses within the State of New York. The customer is solely responsible for all sales tax (or other taxation) on orders shipped to any other state or out of the country.

Termination of Use
Dreaming Goddess may, in its sole discretion, terminate your account or your use of the Dreaming Goddess Web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Dreaming Goddess reserves the right to change, suspend or discontinue all or any aspects of the Dreaming Goddess Web site at any time without prior notice.